Tuesday, September 25, 2018

Regensburg

We were able to visit Regensburg (Germany) for approximately half a day on our recent Danube River cruise. This wasn't nearly enough time to see all of the interesting-looking sites, but we did get a decent introduction to the city. Regensburg features historically significant structures as evidenced by its being named to the UNESCO World Heritage List. Regensburg is another city by three rivers (Danube River and its two tributary rivers Naab and Regen). It is the Regen River, of course, that lends its name to Regensburg.

For me, one of the most memorable sights in Regensburg is its Stone Bridge (Steinerne Brücke).

The views from the Stone Bridge perhaps surpass even the views of that bridge.

It's amazing to think that the Old Stone Bridge was constructed in the 12th century. Relative to that, the Bruckmandl is relatively young, having been erected in the 16th century.

The other landmark of Regensburg that can be used to quickly identify it (and to figure out where one is when in and around the city) is the Gothic Cathedral of St. Peter (Regensburg Cathedral). Sacred Destinations describes this as "the finest Gothic building in Bavaria."

We spent some time in the sizable market area of Old Town and sampled some of the local snacks and desserts.

Although we saw and were able to spend significant time at the Old Stone Bridge, at St. Peter's Cathedral, and in Old Town, a half day in Regensburg did not afford us nearly enough time to see all of the interesting-looking attractions in that city.

Passau

Before planning this first trip for us to Europe, I had never heard of Passau (Germany), but it turned out to be a very nice surprise when we visited it on our Danube river cruise. We only got to spend half a day there and I would have liked more time in this beautiful and charming city.

Passau is sometimes referred to as Dreiflüssestadt ("City of Three Rivers") or "Three Rivers City" because of its location on the Danube (Donau) River where tributary rivers Inn (shown in next two photographs) and Ilz join the Danube River.

This location by three rivers contributes to the beauty of Passau, but it also has been cause of severe flooding throughout Passau's history. The markings on the Old Town Hall (Altes Rathaus) indicate the peak level of each flood over the years can be seen in the bottom right corner of the next photograph (2013 was one of the highest!).

Doug Nield took the next photograph that shows the flood level markings close up.

One of the most impressive sights as one sails into Passau is the fortress known as Veste Oberhaus.

Beyond the things to see in Veste Oberhaus itself, the walk up to it is worthwhile for the views of Passau alone. These photographs provide a small taste of the visual appeal of Passau from that vantage point.

For someone who had never visited Europe before, Passau met many of my expectations of what an older (compared to most cities in the United States) European "old town" would be like (cobblestone streets, fountains, statues, dramatic cathedrals, etc.).

The Wittelsbacher Fountain is part of Residenzplatz ("Residence Square") in Passau. Two of Saint Stephen's Cathedral's three green domes can also be seen in this photograph.

The baroque St. Stephen's Cathedral (Dom St. Stephan) is one of the most obvious landmarks in Passau from near or far.

The Cathedral of St. Stephen features short organ concerts that demonstrate one of the world's largest organs. I wish we had more time so that we could have listened to one, but with only half of a day in Passau, we chose to ascend the hill to Veste Oberhaus in our free time instead.

Passau at night is gorgeous, but my simple camera cannot adequately convey that.

We really enjoyed visiting Passau and were sorry to have to leave so soon. There definitely was much more there to see than we were able to see in half of a day.

Monday, September 24, 2018

Vilshofen an der Donau

Vilshofen, Germany, was the Danube River port town from which we embarked on our Gate 1 Travel river cruise on the Monarch Empress.

Donau is another name for the Danube River and Vilshofen is referenced as "Vilshofen an der Donau" based on its location, which is described on the International Trading Company's web page as, "located in the southern part of the Bavarian Forest and on the banks of the Danube."

That same web page states that "three creeks - the Vils, the Pfudrach and the Wolfach - add here more water to the mighty [Danube] river."

Vilshofen was one of the smaller towns we saw on our river cruise and seems to have been the smallest in which we were docked in its port. However, we were happy to have the opportunity to spend several hours here before starting the river cruise. It was a great town to kick off our first trip to Europe.

Narrow cobblestone streets would be experienced frequently through the course of this trip, but we don't see them as much here in the United States except for certain areas such as in Boston. We really enjoyed strolling through the Stadplatz section of Vilshofen (with the historic town tower) and along the riverbanks.

We ended up having lunch on the street shown above (it seemed to have the restaurant options). We had been told that nearly all European restaurants accept credit cards, but all three proprietors we talked to in Vilshofen only accept cash. We had a small amount of local currency (Euros), but decided to play it safe and withdrew additional Euros from an ATM at a bank located on this street. We ate lunch at Burger Brothers & More because they had really nice outdoor seating available, because the items on the menu photographs looked good, and because the menus included English titles above several of the German food item descriptions.

Vilshofen provided us with a nice, relatively quiet introduction of the types of things we'd see on this trip. I didn't really "feel like I was really in Europe" until we visited Vilshofen. I'm very happy now that I selected it as the embarkation point for our cruise, a decision I made without really knowing what I was doing at the time.

Our First Trip to Europe

For 11 days spanning late August through early September of this year, we participated in a Gate 1 Travel Danube River Cruise that included two nights in the Hilton Budapest City hotel. We docked at least briefly at ports in Vilshofen (Germany), Passau (Germany), Linz (Austria), Melk (Austria), Vienna (Austria), Bratislava (Slovakia), and Budapest (Hungary). In addition to those port cities in which the Gate 1 Monarch Empress docked, we also visited Regensburg (Germany), Salzburg (Austria), and Szentendre (Hungary). Although we flew into Munich (Germany) and departed from Frankfurt (Germany), we didn't spend enough time in either city outside of their airports to make any useful observations.

The Danube River (Donau) is the second longest river in Europe, runs through ten countries including Germany (where it starts), and empties into the Black Sea (Romania and Bulgaria). Our river cruise started in Vilshofen, Germany, and ended in Budapest, Hungary, moving mostly west-to-east and passing through 4 of the 10 countries the Danube touches. The Danube River flows through more countries than any other river on Earth.

I plan to briefly review highlights of some of the European cities we visited as part of this trip in a series of blog posts. Links to those posts will be added to this post as each is written. The first two links shown below are to general observations and tips regarding European travel from the western hemisphere.

Saturday, September 22, 2018

Observations from First Trip to Europe

We recently visited Europe (Germany, Austria, Slovakia, and Hungary) for the first time and learned or were reminded of things we had heard that are good to know when visiting Europe from the United States. This post lists a few of those observations.

Passports and Visas

In general, it's advised to always have one's passport expiration date be at least six months after the last date of a planned visit to another country and this is true of visits to the Europe. The Schengen Visa Information site states on its "Americans Traveling to Europe - EU Visa Requirements for US Citizens and Residents" page that those visiting the Schengen area from the United States should have their United States passport that is "valid for at least three months beyond your intended date of departure from the Schengen area."

This same page points out that visas are not currently required for those visiting from the United States for 90 days or less: "Citizens of the United States with a valid U.S. Tourist passport (blue passport) can travel within the Schengen Area for a maximum of 90 days without having to apply or obtain a Schengen visa for short-term tourism or a business trip" (not for working locally or going to school locally). However, there is also now this note advising of a change to this policy: "Note: (Starting January 1, 2021, US citizens will have to apply for an ETIAS visa prior to their travel towards Europe, in order to be allowed to enter the territory.)" The "European Travel Information and Authorisation System" page describes the ETIAS visa as "a completely electronic system which allows and keeps track of visitors from countries who do not need a visa to enter the Schengen Zone."

The "Schengen Agreement" is also described, "a treaty that led most of the European countries towards abolishment of their national borders, to build a Europe without borders known as 'Schengen Area'." Not all nations that are part of the European Union are currently in the "Schengen area." The "Schengen Area - World's largest visa-free zone" page lists the "Schengen Countries." At time of this writing, there are 26 nations that are part of the "Schengen area": Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Public Restrooms

In the European nations we visited, public restrooms were most frequently marked as "WC" (for "water closet"). It is a common practice in central Europe to pay to use a public WC (restroom), but this can be surprising to those visiting from the United States. The amount charged to use the public facilities is small (typically 0.5 Euro to 1 Euro), but it means that you'll want to have Euro coins on hand while in many European cities. Some of the for-payment public facilities have machines (and/or personnel) that accept and make change, but others require exact change.

It's also not uncommon to have a person of the opposite gender accepting the money and cleaning the restroom. Sometimes it's more obvious how/who to pay than it is at other times. Finding the closest public restroom can be a challenge at times as well. Most tour guides will tell participants where the WC facilities are.

Most restaurants and tourist attractions (museums, palaces, etc.) offer complimentary restroom use for their patrons, but these facilities tend to be small in the older buildings and there can be lines for them as many people wait until visiting these restrooms and attractions to use the restroom.

See "European Toilet Tricks to Know Before You Go" for more details regarding public facilities in Europe.

Dining

One of the enjoyable aspects of travel is dining out in new restaurants and trying new things. We learned quickly that the wait staff in most restaurants in central Europe do not bring the dinner check until requested. This is nice because there is no feeling of being rushed, but it can also mean waiting a very long time if one doesn't realize the need to express a desire to have the check brought.

The waiter or waitress will often ask if paying by cash or check before bringing the check because that determines whether they bring just the check (for cash) or bring the check and a device for reading the credit card. Many of the restaurants, especially the smaller ones in smaller and less tourist visited towns, clearly favored cash and, in some cases, only accepted cash.

In the United States, we're used to automatic tips generally only being applied if the group at the same table is six or more people. In Europe, however, we found it common to have a "service charge" automatically added to the check even for just the two of us. This service charge was typically 12%, so we'd often add a small tip on top of that because the service was typically excellent (what we'd pay 20% tip for in the United States). It is a good idea to determine if the service charge has been added to the check before calculating the appropriate extra tip, if any.

Most menus we encountered were relatively easy to order from. Most had at least some English in them and many had photographs. It was fairly common for menus to have the name of an item in English with the description in the local language or to have just the opposite (title of item in local language with English description).

The Budapest Guide's "'Check, Please!' and Other Tipping Tips" is a good resource with additional details regarding dining out in central Europe.

Money and Payments

Many of the restaurants and attractions in the European cities accept major credit cards. Before departing for Europe, we identified a few of our credit cards that do not charge a foreign transaction fee. We ensured that the companies issuing those cards were aware of our travel plans so there would be no surprises when we charged payments to those cards in Europe. We also made sure we knew the PIN for each card, though we found that most European vendors were able to take our chip-based credit cards with signature instead of PIN.

Not all stores and restaurants we encountered accepted credit cards and it was also obvious that many that did accept credit cards greatly preferred cash payment. In smaller Vilshofen (Germany), for example, none of the three restaurants we were interested in accepted credit cards. It also became clear that many of the retailers did not want to make small sales that were being paid with credit card. They'd say their credit card system was down or that they had to accept cash only because they had already opened the cash register when small purchases were being made.

Most of the European countries we visited have the Euro as their command and standard currency. However, the Forint ("Ft" or "HUF") is still Hungary's currency. Although many Hungarian establishments would accept Euros as well (300 Forint to 1 Euro being the generally accepted conversion), it was easier to simply use Forint or credit cards in Budapest.

For easier and relatively cheaper access to local currency, we used a Fidelity Cash Management account and withdrew funds from ATMs throughout Europe. The Fidelity Cash Management account reimburses many ATM fees and has a small foreign transaction fee (1%) that is much cheaper than paying most conversion fees.

When possible, it's best to arrange for and pay for transportation with credit cards instead of cash. It's all too easy and too common for the taxi driver or ticket agent to return less cash than should be returned when purchasing tickets or paying a fare with cash. Credit cards are more likely to be charged the exact amount and also enable use of machines to purchase train and other public transportation.

When using credit cards in other countries, it's important to have vendors charge the credit card in the local currency (such as Euro or Forint in our case) instead of U.S. dollars to avoid potential "dynamic currency conversion" fees. See "Can I Use My Discover Card Abroad?" for additional details.

Photographs as Souvenirs

I have found that the best souvenirs for remembering the places we have visited are consistently photographs. We regularly did a couple of things in our day trips to cities in Europe that made for better memories and photographs.

  • Used high vantage points to see incredible views of the cities and their surroundings and to capture memorable photographs.
    • These were sometimes towers that could only be accessed via stairs due to the age of the towers.
    • These were sometimes other attractions such as forts and palaces that happened to have great views.
  • Purchased small books in each city featuring photographs and descriptive text.
    • Photographs of more popular attractions often appear in these books without the crowds of people and with good weather and good lighting.
    • Small books were convenient for carrying around the city we were visiting and identifying things to see and how to get to them.
    • Books were available at many shops in each city and typically cost 10 Euro or less.
  • After the trips, we like to have a professional photobook printed with our favorite photographs and with small and simple text that will remind us of the names of places and things we saw.

General Preparation

Here are some things we did to prepare for our first trip to Europe that turned out to be very helpful.

  • Purchased electricity adapters for our devices.
  • Identified credit cards with no foreign transaction fees.
    • Registered dates and countries being traveled to with credit card issuers.
    • Found or reset PIN for each card.
  • Downloaded WhatsApp to mobile telephones and had family members do the same.
    • Allows for "fast, simple, secure messaging and calling for free*, available on phones all over the world."
  • Downloaded "offline maps" to Google Maps of areas we planned to visit such as Vienna. Budapest, and Salzburg.
    • Did not need to use roaming data to download the maps by pre-loading them this way.
  • Downloaded languages commonly spoken in areas we'd be visiting to Google Translate app.
    • Did not need to use roaming data to download the languages or to look up translations by pre-loading languages this way.

Conclusion

I was surprised at how much English was spoken and understood in the countries we visited. There was also frequent occurrences of English on signs, menus, and other things we read. I liken it to how Spanish is so prevalent here in the western United States, but I think English may be even more prevalent as a second language in those countries than Spanish is as a second language in the western United States.

Electrical Adapters for Traveling in Europe

We purchased three electrical adapters from Amazon.com for a recent trip to central Europe. We purchased three different models to improve our chances of at least one working well. We did not need adapters that would adapt the voltage (220 volts in EU to 110 volts for devices used in United States) because all devices we would be using have built-in voltage adapters, but we did need an adapter for the number and configuration of the plugs. The three adapters we purchased are:

All three worked well for allowing us to charge mobile telephones normally used in the United States with European electrical units we used on the river cruise ship (Danube River) and at the Hilton Budapest City. However, for charging larger devices (hair dryer, hair curler, laptop, etc.), only the Ougrand travel plug adapter (which also happens to currently be an "Amazon's Choice" item) worked for us. We liked that model so much that we purchased another one after returning home.

Monday, February 12, 2018

Norton Security's "Coming Soon"

I recently had the Norton Security installation on a laptop start acting strangely. When I explicitly opened it, the Norton Security window showed only "Coming Soon" where it normally would have had more and different information. An example of this "Coming Soon" page is available online in the Community forum.

This "Coming Soon" notice apparently occurs frequently for users of Norton Security because there are numerous forum entries on this and Norton Support has a message titled "Coming Soon" that outlines dealing with this. The referenced Norton Support message provides detailed instructions for addressing this "Coming Soon" message. The first recommended step is to "Run LiveUpdate" and restart the computer when the update has completed.

If running LiveUpdate and restarting the computer does not fix the problem, the next recommended step is to "Download and run the Norton Remove and Reinstall tool" (which is available at http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe). This step removes the current (old) version of Norton Security and re-installs a new version of Norton Security.

I, in effect, skipped to the last step because I thought I might have a virus or malware causing issues (they often attack the antivirus and security applications first). I approached this first by turning off access to the Internet from that laptop. I then downloaded the Microsoft Emergency Response Tool (msert.exe) on a different computer and ran it against the laptop. The "Quick Scan" found no issues, so I ran the really, really long "Full Scan" and it did not find any issues either. I then removed Norton Security from my computer manually and downloaded and reinstalled Norton Security and now it seems to work correctly. I probably could have saved considerable time and hassle to simply following the steps for dealing with Norton Security's "Coming Soon" that I later found online.

I never actually needed to call the Norton Customer Service line, but I did note that there are some seemingly fraudulent numbers listed on the web for Norton Customer Service. It's likely that calling one of those fake numbers would lead to scam similar to the Facebook customer service number scam I wrote about earlier. There is a Norton Customer Support number, but one should always get that number directly from the web site rather than via web search. As of this writing, "I see the message 'Coming Soon'" is listed as one of the "top solutions" that "other customers are asking." It is also one of the "Hot Issues and Fixes for Norton 22.10.1.10."