Monday, September 24, 2018

Vilshofen an der Donau

Vilshofen, Germany, was the Danube River port town from which we embarked on our Gate 1 Travel river cruise on the Monarch Empress.

Donau is another name for the Danube River and Vilshofen is referenced as "Vilshofen an der Donau" based on its location, which is described on the International Trading Company's web page as, "located in the southern part of the Bavarian Forest and on the banks of the Danube."

That same web page states that "three creeks - the Vils, the Pfudrach and the Wolfach - add here more water to the mighty [Danube] river."

Vilshofen was one of the smaller towns we saw on our river cruise and seems to have been the smallest in which we were docked in its port. However, we were happy to have the opportunity to spend several hours here before starting the river cruise. It was a great town to kick off our first trip to Europe.

Narrow cobblestone streets would be experienced frequently through the course of this trip, but we don't see them as much here in the United States except for certain areas such as in Boston. We really enjoyed strolling through the Stadplatz section of Vilshofen (with the historic town tower) and along the riverbanks.

We ended up having lunch on the street shown above (it seemed to have the restaurant options). We had been told that nearly all European restaurants accept credit cards, but all three proprietors we talked to in Vilshofen only accept cash. We had a small amount of local currency (Euros), but decided to play it safe and withdrew additional Euros from an ATM at a bank located on this street. We ate lunch at Burger Brothers & More because they had really nice outdoor seating available, because the items on the menu photographs looked good, and because the menus included English titles above several of the German food item descriptions.

Vilshofen provided us with a nice, relatively quiet introduction of the types of things we'd see on this trip. I didn't really "feel like I was really in Europe" until we visited Vilshofen. I'm very happy now that I selected it as the embarkation point for our cruise, a decision I made without really knowing what I was doing at the time.

Our First Trip to Europe

For 11 days spanning late August through early September of this year, we participated in a Gate 1 Travel Danube River Cruise that included two nights in the Hilton Budapest City hotel. We docked at least briefly at ports in Vilshofen (Germany), Passau (Germany), Linz (Austria), Melk (Austria), Vienna (Austria), Bratislava (Slovakia), and Budapest (Hungary). In addition to those port cities in which the Gate 1 Monarch Empress docked, we also visited Regensburg (Germany), Salzburg (Austria), and Szentendre (Hungary). Although we flew into Munich (Germany) and departed from Frankfurt (Germany), we didn't spend enough time in either city outside of their airports to make any useful observations.

The Danube River (Donau) is the second longest river in Europe, runs through ten countries including Germany (where it starts), and empties into the Black Sea (Romania and Bulgaria). Our river cruise started in Vilshofen, Germany, and ended in Budapest, Hungary, moving mostly west-to-east and passing through 4 of the 10 countries the Danube touches. The Danube River flows through more countries than any other river on Earth.

I plan to briefly review highlights of some of the European cities we visited as part of this trip in a series of blog posts. Links to those posts will be added to this post as each is written. The first two links shown below are to general observations and tips regarding European travel from the western hemisphere.

Saturday, September 22, 2018

Observations from First Trip to Europe

We recently visited Europe (Germany, Austria, Slovakia, and Hungary) for the first time and learned or were reminded of things we had heard that are good to know when visiting Europe from the United States. This post lists a few of those observations.

Passports and Visas

In general, it's advised to always have one's passport expiration date be at least six months after the last date of a planned visit to another country and this is true of visits to the Europe. The Schengen Visa Information site states on its "Americans Traveling to Europe - EU Visa Requirements for US Citizens and Residents" page that those visiting the Schengen area from the United States should have their United States passport that is "valid for at least three months beyond your intended date of departure from the Schengen area."

This same page points out that visas are not currently required for those visiting from the United States for 90 days or less: "Citizens of the United States with a valid U.S. Tourist passport (blue passport) can travel within the Schengen Area for a maximum of 90 days without having to apply or obtain a Schengen visa for short-term tourism or a business trip" (not for working locally or going to school locally). However, there is also now this note advising of a change to this policy: "Note: (Starting January 1, 2021, US citizens will have to apply for an ETIAS visa prior to their travel towards Europe, in order to be allowed to enter the territory.)" The "European Travel Information and Authorisation System" page describes the ETIAS visa as "a completely electronic system which allows and keeps track of visitors from countries who do not need a visa to enter the Schengen Zone."

The "Schengen Agreement" is also described, "a treaty that led most of the European countries towards abolishment of their national borders, to build a Europe without borders known as 'Schengen Area'." Not all nations that are part of the European Union are currently in the "Schengen area." The "Schengen Area - World's largest visa-free zone" page lists the "Schengen Countries." At time of this writing, there are 26 nations that are part of the "Schengen area": Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Public Restrooms

In the European nations we visited, public restrooms were most frequently marked as "WC" (for "water closet"). It is a common practice in central Europe to pay to use a public WC (restroom), but this can be surprising to those visiting from the United States. The amount charged to use the public facilities is small (typically 0.5 Euro to 1 Euro), but it means that you'll want to have Euro coins on hand while in many European cities. Some of the for-payment public facilities have machines (and/or personnel) that accept and make change, but others require exact change.

It's also not uncommon to have a person of the opposite gender accepting the money and cleaning the restroom. Sometimes it's more obvious how/who to pay than it is at other times. Finding the closest public restroom can be a challenge at times as well. Most tour guides will tell participants where the WC facilities are.

Most restaurants and tourist attractions (museums, palaces, etc.) offer complimentary restroom use for their patrons, but these facilities tend to be small in the older buildings and there can be lines for them as many people wait until visiting these restrooms and attractions to use the restroom.

See "European Toilet Tricks to Know Before You Go" for more details regarding public facilities in Europe.

Dining

One of the enjoyable aspects of travel is dining out in new restaurants and trying new things. We learned quickly that the wait staff in most restaurants in central Europe do not bring the dinner check until requested. This is nice because there is no feeling of being rushed, but it can also mean waiting a very long time if one doesn't realize the need to express a desire to have the check brought.

The waiter or waitress will often ask if paying by cash or check before bringing the check because that determines whether they bring just the check (for cash) or bring the check and a device for reading the credit card. Many of the restaurants, especially the smaller ones in smaller and less tourist visited towns, clearly favored cash and, in some cases, only accepted cash.

In the United States, we're used to automatic tips generally only being applied if the group at the same table is six or more people. In Europe, however, we found it common to have a "service charge" automatically added to the check even for just the two of us. This service charge was typically 12%, so we'd often add a small tip on top of that because the service was typically excellent (what we'd pay 20% tip for in the United States). It is a good idea to determine if the service charge has been added to the check before calculating the appropriate extra tip, if any.

Most menus we encountered were relatively easy to order from. Most had at least some English in them and many had photographs. It was fairly common for menus to have the name of an item in English with the description in the local language or to have just the opposite (title of item in local language with English description).

The Budapest Guide's "'Check, Please!' and Other Tipping Tips" is a good resource with additional details regarding dining out in central Europe.

Money and Payments

Many of the restaurants and attractions in the European cities accept major credit cards. Before departing for Europe, we identified a few of our credit cards that do not charge a foreign transaction fee. We ensured that the companies issuing those cards were aware of our travel plans so there would be no surprises when we charged payments to those cards in Europe. We also made sure we knew the PIN for each card, though we found that most European vendors were able to take our chip-based credit cards with signature instead of PIN.

Not all stores and restaurants we encountered accepted credit cards and it was also obvious that many that did accept credit cards greatly preferred cash payment. In smaller Vilshofen (Germany), for example, none of the three restaurants we were interested in accepted credit cards. It also became clear that many of the retailers did not want to make small sales that were being paid with credit card. They'd say their credit card system was down or that they had to accept cash only because they had already opened the cash register when small purchases were being made.

Most of the European countries we visited have the Euro as their command and standard currency. However, the Forint ("Ft" or "HUF") is still Hungary's currency. Although many Hungarian establishments would accept Euros as well (300 Forint to 1 Euro being the generally accepted conversion), it was easier to simply use Forint or credit cards in Budapest.

For easier and relatively cheaper access to local currency, we used a Fidelity Cash Management account and withdrew funds from ATMs throughout Europe. The Fidelity Cash Management account reimburses many ATM fees and has a small foreign transaction fee (1%) that is much cheaper than paying most conversion fees.

When possible, it's best to arrange for and pay for transportation with credit cards instead of cash. It's all too easy and too common for the taxi driver or ticket agent to return less cash than should be returned when purchasing tickets or paying a fare with cash. Credit cards are more likely to be charged the exact amount and also enable use of machines to purchase train and other public transportation.

When using credit cards in other countries, it's important to have vendors charge the credit card in the local currency (such as Euro or Forint in our case) instead of U.S. dollars to avoid potential "dynamic currency conversion" fees. See "Can I Use My Discover Card Abroad?" for additional details.

Photographs as Souvenirs

I have found that the best souvenirs for remembering the places we have visited are consistently photographs. We regularly did a couple of things in our day trips to cities in Europe that made for better memories and photographs.

  • Used high vantage points to see incredible views of the cities and their surroundings and to capture memorable photographs.
    • These were sometimes towers that could only be accessed via stairs due to the age of the towers.
    • These were sometimes other attractions such as forts and palaces that happened to have great views.
  • Purchased small books in each city featuring photographs and descriptive text.
    • Photographs of more popular attractions often appear in these books without the crowds of people and with good weather and good lighting.
    • Small books were convenient for carrying around the city we were visiting and identifying things to see and how to get to them.
    • Books were available at many shops in each city and typically cost 10 Euro or less.
  • After the trips, we like to have a professional photobook printed with our favorite photographs and with small and simple text that will remind us of the names of places and things we saw.

General Preparation

Here are some things we did to prepare for our first trip to Europe that turned out to be very helpful.

  • Purchased electricity adapters for our devices.
  • Identified credit cards with no foreign transaction fees.
    • Registered dates and countries being traveled to with credit card issuers.
    • Found or reset PIN for each card.
  • Downloaded WhatsApp to mobile telephones and had family members do the same.
    • Allows for "fast, simple, secure messaging and calling for free*, available on phones all over the world."
  • Downloaded "offline maps" to Google Maps of areas we planned to visit such as Vienna. Budapest, and Salzburg.
    • Did not need to use roaming data to download the maps by pre-loading them this way.
  • Downloaded languages commonly spoken in areas we'd be visiting to Google Translate app.
    • Did not need to use roaming data to download the languages or to look up translations by pre-loading languages this way.

Conclusion

I was surprised at how much English was spoken and understood in the countries we visited. There was also frequent occurrences of English on signs, menus, and other things we read. I liken it to how Spanish is so prevalent here in the western United States, but I think English may be even more prevalent as a second language in those countries than Spanish is as a second language in the western United States.

Electrical Adapters for Traveling in Europe

We purchased three electrical adapters from Amazon.com for a recent trip to central Europe. We purchased three different models to improve our chances of at least one working well. We did not need adapters that would adapt the voltage (220 volts in EU to 110 volts for devices used in United States) because all devices we would be using have built-in voltage adapters, but we did need an adapter for the number and configuration of the plugs. The three adapters we purchased are:

All three worked well for allowing us to charge mobile telephones normally used in the United States with European electrical units we used on the river cruise ship (Danube River) and at the Hilton Budapest City. However, for charging larger devices (hair dryer, hair curler, laptop, etc.), only the Ougrand travel plug adapter (which also happens to currently be an "Amazon's Choice" item) worked for us. We liked that model so much that we purchased another one after returning home.

Monday, February 12, 2018

Norton Security's "Coming Soon"

I recently had the Norton Security installation on a laptop start acting strangely. When I explicitly opened it, the Norton Security window showed only "Coming Soon" where it normally would have had more and different information. An example of this "Coming Soon" page is available online in the Community forum.

This "Coming Soon" notice apparently occurs frequently for users of Norton Security because there are numerous forum entries on this and Norton Support has a message titled "Coming Soon" that outlines dealing with this. The referenced Norton Support message provides detailed instructions for addressing this "Coming Soon" message. The first recommended step is to "Run LiveUpdate" and restart the computer when the update has completed.

If running LiveUpdate and restarting the computer does not fix the problem, the next recommended step is to "Download and run the Norton Remove and Reinstall tool" (which is available at http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe). This step removes the current (old) version of Norton Security and re-installs a new version of Norton Security.

I, in effect, skipped to the last step because I thought I might have a virus or malware causing issues (they often attack the antivirus and security applications first). I approached this first by turning off access to the Internet from that laptop. I then downloaded the Microsoft Emergency Response Tool (msert.exe) on a different computer and ran it against the laptop. The "Quick Scan" found no issues, so I ran the really, really long "Full Scan" and it did not find any issues either. I then removed Norton Security from my computer manually and downloaded and reinstalled Norton Security and now it seems to work correctly. I probably could have saved considerable time and hassle to simply following the steps for dealing with Norton Security's "Coming Soon" that I later found online.

I never actually needed to call the Norton Customer Service line, but I did note that there are some seemingly fraudulent numbers listed on the web for Norton Customer Service. It's likely that calling one of those fake numbers would lead to scam similar to the Facebook customer service number scam I wrote about earlier. There is a Norton Customer Support number, but one should always get that number directly from the web site rather than via web search. As of this writing, "I see the message 'Coming Soon'" is listed as one of the "top solutions" that "other customers are asking." It is also one of the "Hot Issues and Fixes for Norton 22.10.1.10."

Monday, January 15, 2018

Universal Orlando Resort Express Pass: Money Does Buy Happiness

One doesn't need science to prove that money can buy happiness. One simply needs to attend Universal Orlando Resort on two of its busier days without an Universal Express Pass the first day and with an Universal Express Pass the second day to experience the happiness money can buy.

A Universal Express Pass shares some characteristics with Walt Disney World's FastPass+, but there are also some significant differences between the two. Both passes allow the holder of the pass to get on select (typically the most popular) rides in a separate line from the regular (or "standby") line. On the busier days at the respective resorts, there can be a significant difference in total wait time for those with these express/fast passes versus those without them. The difference in wait time tends to get smaller on days when the parks are not as busy.

One difference between Universal Express Pass and Disney World FastPass+ is that the two types of Universal Express Pass are good for at least one ride on each of the rides that have a Universal Express Pass line. The Disney World FastPass+ is ride-specific and the number of these passes available to each participant is limited to three passes initially and then more can be added per day one at a time as the earlier fast passes are used.

Arguably the biggest difference between the two types of passes is the cost: either type of Universal Express pass typically (exception discussed later in this post) requires an extra fee on top of the regular day pass for the park while Disney World FastPass+ passes are included in the day's admission.

We purchased "park-to-park" (passes that allow you to move between all Universal Orlando Resort parks on the same day with the same ticket) three-day passes to Universal Orlando Resort. [Harry Potter fans typically purchase "park-to-park" passes as these allow individuals to ride the Hogwarts Express train ride between Universal Studios Florida (includes Diagon Alley) and Universal's Islands of Adventure (includes Hogsmeade and the Hogwarts Castle).]

We purchased these three-day park-to-park passes from a third-party seller for $289 per person (or a cost of a little over $96 per day per person). We visited Universal Orlando Resort in the first week of January 2018, which is a busy time for both Universal Orlando Resort and for Walt Disney World. We spent time in both Universal Studios Florida and Universal's Islands of Adventure on our first full day in Orlando so that we could experience the world of Harry Potter in both of those parks and to experience other rides in each of the parks. While the morning went fairly well, the lines got longer and longer in the afternoon. We waited a ridiculously long time for Despicable Me Minion Mayhem because riders with Express Pass were allowed in as soon as they arrived at the ride even while we had been waiting in the standby line for 45 minutes or longer. It became obvious then that our standby line was hardly moving at times to accommodate a steady stream of newly arriving participants with Express Passes.

I decided that I could not do two more days of Universal Parks waiting in longer and longer lines that were impacted by the number of Express Pass holders who wanted to ride that given ride. So, we splurged for Express Passes for our second full day at Universal Orlando Resort. The Express Pass (which does not include park admission and is on top of that price already paid) was $139 per person for that one day. That is not a typo: the Express Pass that doesn't even grant park admission cost approximately $43 more than what we paid for a day's admission to the park. In other words and to emphasize, we more than doubled our overall cost to attend the two Universal parks that second day. That sounds bad as I write it, but it was worth it! If you measure the value of your park attendance by the number of popular rides you get to ride, it was well worth twice the overall cost. We rode more than three times as many popular rides on the day with the Express Pass as we did on the day without the Express Pass. When you throw in the psychological and physical benefits of not wasting time standing around much of the day, it's even more valuable. In fact, if I have to do it again, I'll likely not buy a 3-day pass, but will instead buy a 1-day or 2-day pass and supplement it with the Express Pass.

It's important to note that not every day at Universal Orlando Resort necessarily warrants an Express Pass. We were there on two very bust days, so the benefits of the Express Pass were more obvious. Universal bases the price of the Express Pass on how busy the day is. While we paid $139 per person for the Express Pass, the Universal Express Pass website currently states that these passes start at a much lower price than that, but those are for less crowded dates. This underscores the importance of one of the characteristics of the Universal Express Pass: you must specify the date you are buying the pass for when you purchase it because the price varies based on the date to which it applies. Less popular days are less expensive, but those may be the days you don't really need it as much.

Universal Express Passes currently are offered in different forms. You can buy an Express Pass that is park specific (not park-to-park) or you can buy an Express Pass that applies to all parks. You also choose between an Express Pass that allows you to use the express line one time one for each ride supporting Express Pass or the Express Pass that allows you to use the express line as many times as you like for any given ride ("Unlimited"). The flexibility to use your Express Pass in multiple parks costs a bit more than the one that is limited to a single park and the Express Pass that allows express line usage on any ride as many times as you like costs more than the Express Pass that allows use of the express line once per supported ride. When you mix these combinations of Express Passes with the fact that the prices are based on the day for which they're to be used, it's a bit tricky to summarize the prices of each feature/day combination. The best approach is to check out the web page for the various options for the days of interest. If the cost of the Express Pass is relatively low, this seems to be a fairly good indication that Universal does not expect the parks to be as popular that day as some other days with higher priced Express Passes.

Another consideration with Universal Express Passes is whether to purchase the pass in advance or to purchase it in the park on the day you're there. The downside of purchasing it in advance is that you can run into the situation described in the blog post "Never Buy Your Universal Express Pass Online" in which the author writes, "I ... was kicking myself all day long for buying the Express Pass online before we arrived. We never used them, as there were minimal lines for every ride." As this author states, it can be a wasteful expense to purchase an Express Pass if it provides no advantage over the "standby" line. However, the week in which she traveled (mid-February) probably had a lower than average cost for the Express Pass and that lower price is a good sign that the Express Pass might not be as useful. Express Passes are sold in the parks, so one could wait to see how busy the park is before purchasing the Express Pass. One caveat to this is that the parks are not as busy first thing in the morning, so what seems like a day in which an Express Pass would be of little benefit could change around lunchtime to a day in which an Express Pass is much more desirable.

If one knows that the Universal Orlando Resort parks are going to be busy based on historical data or on the prices Universal charges for Express Passes for a given day, there are some options to reduce or eliminate the Express Pass cost. One option is to purchase a "Park-To-Park Admission + Universal Express Unlimited Combo" that includes the admission tickets and Express Pass Unlimited (the one that lets you use the express line for the same ride multiple times). That "combo" price could possibly be less than what you'd pay even with buying the admission tickets for a cheaper price at a third-party seller and adding on the Express Passes separately like we did. The 2-day park-to-park admission plus Unlimited Express Pass would likely be sufficient for many peoples' needs to ride all their favorite rides multiple times in both non-water parks. We were able to ride all popular rides in both Islands of Adventure and Universal Studios Florida in the same day (and some of the multiple times) with the Express Pass Unlimited.

Certain (typically more expensive) Universal lodging packages include an Express Pass in the lodging package. While you will likely pay more for these lodging packages than some other (and especially third-party) lodging, you get the conveniences associated with the Universal lodging and arguably might not be much more expensive overall than buying cheaper lodging and the buying individual Express Passes.

Universal Express Passes are most desirable when they are most expensive (when the crowds are the largest). The riders with the Universal Express Passes can make the wait for those in the standby line much longer than it would be if there were no Express Passes. Express Passes are most desirable in the middle of the day. We did notice on one of the Harry Potter rides at close to closing time that there were little concern about whether one had an Express Pass or not as the employees understandably seemed eager to get as many people on the ride as quickly as possible without worrying about Express Pass status.

Universal Express Passes typically reduce the wait significantly for any ride during the middle of one of the busier days; they may not make as much of a difference first thing in the morning or before closing or on significantly less busy days. The advantage of the Express Pass, just like the advantage of Disney World FastPass+ passes, also depends significantly on how the queue is structured for a given ride. If the Express Pass line merges with the "standy" line early, the value of the Express Pass is lessened. The longer the two queues remain separate, generally the better the Express Pass will be, but it's difficult to know how the rides' queues are configured until you're in them and they can change structure frequently. Some rides have a dedicated separate Express line and those will typically offer the biggest advantage over standby.

One final consideration related to purchasing a Universal Express Pass is how much one plans to ride the popular rides. If one mostly expects to attend shows, shop in the stores, eat at the dining establishments, and ride the less popular rides, the Express Pass is likely not worth its cost. The Express Pass will be most valuable to the park participant who wants to ride the most popular rides more than the other activities offered in the parks.

It was difficult for me to cough up the significant additional money to purchase an Express Pass for our second day at Universal Orlando Resort. However, when I weighed the costs of getting to and staying in Orlando and the number of rides we got for the money and the time we saved, it seemed less obscene. My opinion is that the Express Pass has made it so that the standby line at Universal Orlando Resort is almost unbearable during the middle of the busiest days. By the way, we did not purchase an Express Pass for our third day at Universal Orlando Resort because we were only there for a half day (and the morning was most of that and was relatively less crowded) and because we had ridden every ride we wanted to ride multiple times with the second day's Express Pass (including riding Harry Potter and the Forbidden Journey and Harry Potter and the Escape from Gringotts four times each).

The best plan is to go to Universal Orlando Resort when it's not very busy. The next best plan that I'd recommend to anyone going to Universal Orlando Resort during its busiest days would be to purchase a park-to-park pass with 1 day less than originally planned and apply that saved cost to an Express Pass for the day or days in the park. In other words, on the busiest days, one day with an Express Pass will beat two days without express passes based on the things that are most important to me.

I'll end with one last disclaimer: the weather was too cool in Orlando the week we were there for the water park to be open and most of the rides that people got wet in were either closed or had very, very short waits. The effect of this was that some of the people who otherwise would have been in those parks or on those rides were now in the same parks as us waiting in the same lines.

Saturday, October 28, 2017

Facebook Does Not Provide a 1-800 Customer Service Telephone Number

Facebook does not advertise a telephone number for their customer service department. The best way to contact Facebook Customer Service is via the Facebook Help Center. As the How to Contact Facebook page states, "Unfortunately, there is no way to directly contact Facebook - you can't call, text, email, or otherwise speak to an employee or affiliate of Facebook. You can, however, use Facebook's Help Center to diagnose and report a problem with your account."

The Facebook Business forum includes a post called "How do I contact Facebook Customer Service?" that emphatically states (I'm adding the emphasis): "NOTE ON PHONE SUPPORT: We do not post a phone number for Facebook support. If you see a phone number for Facebook support, it is a scam." That post also provides links to Facebook Help on Keeping Your Account Secure and Avoid Spam and Scams. The Facebook Support Inbox is an appropriate place to contact Facebook support. The Facebook Safety Center also provides links to resources linked to using Facebook safely that includes information on hacked accounts (the best way to report to Facebook that you think your account has been hacked is to go to https://www.facebook.com/hacked).

The reason I am writing about this is because I'm aware of someone's Facebook account being hacked earlier this month and the approaches to dealing with that hacked Facebook account led to far more serious consequences than the hacked Facebook account by itself presented. It had appeared that a friend had sent a personal message on Facebook to see her video (it was a generic message and turned out to have been sent with nefarious purposes by someone who had hacked this person's Facebook account). When the video was clicked on, the recipient's Facebook account was also compromised. When that account started sending out similar suspicious personal messages to friends on Facebook, one of the recipients rightly observed that this indicated a hacked Facebook account. At the point of awareness of this hacked Facebook account, the best move would have been to report this to Facebook via https://www.facebook.com/hacked.

Unfortunately, the owner of this hacked Facebook account panicked when the alert friend warned of the account hacking. The owner of that hacked account searched on Google for "Facebook customer service 1-800 telephone number" and clicked on one of the links returned on the first results page. This linked-to page listed a 1-800 number allegedly for Facebook customer support and the Facebook account owner called that number. The people who answered the number sounded polite and helpful and quickly convinced the Facebook account owner to give access to the computer the account owner was using and then proceeded to install nastiness on that computer that resulted in the need for a complete wiping of the machine and re-installation of software. What started out as a hacked Facebook account with damage limited to what could be done with that account led to damage to the person's entire computer and the potential to have much more information lost if not handled quickly.

Here are current results of a Google search for "Facebook customer service 1-800 number":

I marked out the actual 1-800 numbers so that no one would accidentally use one of these numbers in attempt to contact Facebook Customer Support. It's also interesting that one of the results shown is for a customer called "CustomerSupportNumber" and I suspect that has nothing to do with actual Facebook Customer Service and all numbers listed there should be ignored (I'm surprised Facebook allows this account to exist and I intentionally do not link to it here). It is also worth noting that the first two results returned from the Google search appear to be fraudulent Facebook Customer Support pretenders because they do advertise a telephone number.

It seems easy to avoid problems like those discussed here, but in moments of panic and shock about a hacked account, it can also be easy to forget and fall into traps like those presented online by people alleging to be Facebook Customer Service and providing telephone numbers to contact them. In the case of Facebook, a telephone number advertised online should never be used. In more general cases, it's always best to find the contact number from the desired recipient's web site rather than from a Google search. In other words, the only telephone number for Faecbook Customer Service that could be trusted is one listed on the Facebook main page (look for https://www.facebook.com), but even that can lead to a mistake as the "CustomerSupportNumber" account on Facebook purports to provide Facebook telephone numbers, but I am guessing those are no better than the ones returned by the Google search.